All returns require prior approval; please contact us either by phone or on-line to receive your approval prior to shipping the item(s).
RETURN AND REPLACEMENT
If the part customer received has manufacturing fault, Ardh Al Falah will replace it without any additional cost.
If the customer does not want it to be replaced, the charges paid will be credited to the customer’s account which they can use for another transaction on the site.
If the customer opts for refund and does not want a replacement and credit, then Ardh Al Falah Trading will deduct the shipping charges, plus a 21% of cancellation and handling charges.
Requirements for Returns:
Within 30 days of receipt of your order, you may request to return auto parts that:
Are in their original packaging
Have not been used, installed, or disassembled
Are not damaged due to improper installation
Do not have missing parts, hardware or instructions
Once we have received your returned auto part(s), conducted an inspection of the return, and verified that your return meets the above guidelines, our sales coordinator will contact you to facilitate.
The return will be made to the original mode of payment only.
Refund is processed within 24-48 hours following the receipt of item and check thereof. Refunded amount may take one to seven working days to enable the financial institution to reflect the refunded amount on your account. The bank transaction charge will be deducted from customer according to the bank policy.
Ardh Al Falah Auto Spare Parts will not refund any labor costs incurred by you or the installer of the products purchased at this website. Furthermore, we are not responsible for towing expenses, rental car expenses, or other additional costs for any reason.
Damage parts should be informed within 15 days after receiving the parts. Please include your Order Number on all correspondence.
CANCELLATION OF SALE
Please note, all orders are electronically processed and forwarded to the Auto Parts warehouse immediately upon confirmation of the order.
NO ORDERS CAN BE CANCELLED AFTER THE PAYMENT HAS BEEN CONFIRMED.
NOTE: You may be required to provide the Order Number.
You can cancel your order if it is not shipped, however, Ardh Al Falah Auto Spare Parts Trading reserves the right to deduct 16% cancellation fee.
How to Submit Request?
+971 6 767 4444 / +971 54 719 8000
You can call us Monday to Saturday 9:00 am till 8:00 pm (UAE time) and we will help you with your return request.
+971 54 719 8000 / +971 56 658 2665
Click here to submit the contact form, please elaborate your issue and return request along with your order number. One of our customer representative will get back to you with solution.
Send us an email to firstname.lastname@example.org, please mention the
1) – Your Order number (You would have received one while you placed your order),
2) – Issue in the part or reason of return.
Once you have submitted your request our sales coordinator will call or email you within 48 hours (please allow us additional time for weekends and holidays) followed by an approval and instructions on how to return your item(s).
Ardh Al Falah is not responsible for items returned without proper return information (customer’s name, address and order number) on or in the box.
*Defective means the part has manufacturing fault.